FAQ

We cater to fashion-conscious families and individuals looking for quality apparel at great value. Our collections span:

• Children’s fashion (boys and girls aged 3-12)
• Trend-conscious menswear and womenswear
• Complete outfits with matching accessories and footwear

We offer affordable, contemporary fashion with:

• Family-friendly coordinating styles
• Seasonal wardrobe essentials
• Practical yet stylish footwear and accessories
• Global appeal (though we currently exclude some Asian markets)

Our adult collections include a range of sizes, though availability varies by style. Check individual product pages for specific sizing details.

We provide detailed sizing charts for all children’s items. As sizing can vary between brands, we recommend measuring your child and comparing to our charts before ordering.

Yes! Our coordinated family styling is a customer favourite. Look for our “Family Collection” tags, or mix-and-match across our men’s, women’s and kids’ sections.

Once dispatched, you’ll receive a confirmation email with tracking information. For standard shipping (DHL/FedEx), you can track directly on their websites. EMS tracking is available through your local postal service.

We process orders quickly (within 1-2 business days), so changes may not always be possible. Please email [email protected] immediately with your order number and we’ll try to accommodate your request.

No, you can check out as a guest. However, creating an account lets you:

• Track order history
• Save your address for faster checkout
• Receive exclusive offers

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.

Common reasons include:

• Insufficient funds
• International transaction blocks (check with your bank)
• Billing address mismatch

For payment issues, we recommend trying PayPal as an alternative.

We ship worldwide except some Asian countries and remote areas. Check our Delivery Information page for current shipping destinations.

We offer two convenient options:

1. Standard Shipping (£12.95) – 10-15 business days via DHL/FedEx
2. Free Shipping – 15-25 business days via EMS for orders over £50

Processing time is 1-2 business days (may extend slightly during peak seasons).

Delivery times are estimates and may be affected by:

• Customs processing in your country
• Remote delivery locations
• Peak season delays

If your tracking shows no movement for 7+ days, please contact us.

Any customs duties or import taxes are the customer’s responsibility. These vary by country and are not included in our prices or shipping costs.

We offer a 15-day return policy from the delivery date. Items must be:

• Unworn and in original condition
• In original packaging with tags attached
• Accompanied by proof of purchase

Email [email protected] with your order number and return request. We’ll provide return instructions. Please note:

• Return shipping costs are the customer’s responsibility
• We recommend using tracked mail
• Refunds are processed within 5 business days of receiving returned items

We’re sorry to hear that! Contact us immediately with photos of the issue. For faulty items, we’ll cover return shipping costs and offer a replacement or full refund.