At Oxford Sales Store, we want you to be completely satisfied with your family fashion purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Please note: For hygiene reasons, we cannot accept returns on the following items:

  • Footwear that shows signs of wear
  • Underwear and intimate apparel
  • Personalized or custom-made items

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your return/exchange request. Use the template below to ensure we have all necessary information.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package your return – Securely pack the item(s) in the original packaging with the RMA number clearly visible on the outside of the package.
  4. Ship your return – Send the package to our returns center at:
    Oxford Sales Store Returns
    44 Curborough Rd
    Lichfield, GB CH1V 7RC

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 5 business days of arrival at our warehouse):

  • Refunds will be processed to your original payment method
  • Credit card refunds typically appear within 5-10 business days, depending on your bank
  • PayPal refunds are usually processed within 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

To exchange an item for a different size or color:

  1. Follow the standard return process above
  2. Clearly indicate in your return request that you would like an exchange and specify your preferred replacement item
  3. Once we receive your return, we will ship the replacement item

Note: If the exchange item is of higher value, you will need to pay the difference. If it’s of lower value, we will refund the difference.

Return Request Template

Use this template when emailing your return request to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Oxford Sales Store Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned: – Product Name: – Size/Color: – Quantity: – Reason for return: [For exchanges only] I would like to exchange this item for: – Product Name: – Size/Color: Please let me know the next steps and provide the RMA number. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage/defect. We will arrange for a free return and replacement or refund at no cost to you.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help!